Customer Service! Customer Service! Customer Service! As a National Accounts Sales Manager, I am quite often asked by prospective clients what level of customer service they will receive if they join McKenna Logistics Centres.

Effective January 1st 2011, Costco Canada announced that they will accept PECO, CHEP, and iGPS, as opposed to the three stringer, two way entry GMA stringer pallets that are currently predominant in the pallet market.

Chinese New Year, also known as the Lunar New Year or the Spring Festival is the most important of the traditional Chinese holidays. 2011 is the year of the Rabbit and Chinese New Year will kick off on Feb. 3rd and last for approximately 3 weeks. You may wonder-what impact can Chinese New Year have on the global supply chain, specifically, the availability of incoming goods from overseas and delivery timelines?

What a pain in the proverbial behind... that dreaded call from your customer letting you know that there's an "issue" or "problem" with your companies product and that you're going to have to fix it... and of course, it needs to be done right away. As Murphy's Law would have it, there are orders pending and empty shelves mean lost revenue. The pressure is on and you're not sure how to react. What to do, what to do??? The answer may be as simple as picking up your phone and calling the 3PL company that you deal with.

What a pain in the proverbial behind... that dreaded call from your customer letting you know that there's an "issue" or "problem" with your companies product and that you're going to have to fix it... and of course, it needs to be done right away. As Murphy's Law would have it, there are orders pending and empty shelves mean lost revenue. The pressure is on and you're not sure how to react. What to do, what to do??? The answer may be as simple as picking up your phone and calling the 3PL company that you deal with.

We are very proud to announce that our customer was recently recognized by Best Buy/Future Shop Canada who gave them their "Best in Class" award for compliance excellence. To achieve this prestigious award, they needed to have less than 2% combined missed appointments, late arrivals and pick accuracy.