The reality of offering any product in the marketplace is that at some point in time, some items will be returned. Whether the product is defective or the end customer simply changed their mind or didn’t like their gift, you need to be prepared to manage the reverse logistics of your business. Therefore, returns management needs to be efficient in order to minimize the impact on your bottom line.
By outsourcing your reverse logistics and returns management to McKenna Logistics, your product returns may never need to pass through your hands again!
As part of the POD Program at McKenna, the dedicated team in our returns room will manage your reverse logistics
These specialists are not only experts in returns management, they are also educated when it comes to dealing with your product. When returned products are received at one of our warehouses, our team will review the return and depending on the reason for it, take steps to get it back in the supply chain or back to you.
If a product is undamaged and has been returned due to customer preferences or other reasons that don’t impact the product’s quality, McKenna may be able to repackage and restock the items on site at the warehouse. If a product is defective or otherwise damaged, McKenna will see that it is returned to you for repair or disposal, according to your internal processes.
Canada is a big, diverse, scattered country of (reputably) polite people. (Whether we actually say “eh” is a matter of regional debate.) While we’re influenced by and integrated with the global economy, our geography, transportation system, regulations and more all impact the experience of those whose goal is to get their goods to the Canadian market.
If you’re new to shipping in Canada or have some experience but wonder if you might be missing something, this article from the experts at McKenna Logistics covers the need-to-knows.
Deciding to change 3PL providers can be a challenging, multi-layered process that shouldn’t be taken lightly. However, it is sometimes absolutely necessary for your business to adapt, to catch up (or keep up) with changing customer needs, growth in your business, and advancements in technologies.
In this piece, we’re taking a look at why you may want to consider changing providers, what you need to know, and why McKenna Logistics may be the best fit for you.
There’s no question that it’s been an interesting, innovative, and challenging few years for logistics professionals. With the growing economy, driver shortages, and advanced technology, companies have been forced to evolve or get left behind in the industry that won’t slow down.
Importing to Canada?
We serve all of Canada and we understand the unique Canadian logistics market