While you may not be aware of two upcoming bicycle shows that are coming up shortly, rest assured that we at McKenna are. The reason that we will be attending the Interbike tradeshow running in Las Vegas from September 14 - 16th (www.interbike.com) and the ExpoCycle show in Montreal from September 11 - 13th (expocycle.ca) is that we LOVE bicycles here and we want to improve on the knowledge that we have when it comes to handling them.
As you know, bikes come in all kinds of shapes and sizes and the way in which the bikes are handled affects how they will ultmately arrive in the end customers hands. As bike specialists, here is a quick breakdown of The "McKenna 12 Steps to Success" when dealing with bicycles (and other types of products as well):
1) Receive the ASN (Advanced Shipping Notice) from our customer so that we knowwhat is coming in and can prepare to receive and put it away
2) Make an appointment with the customer / their carrier to receive the bicycles
3) Upon arrival, we inspect the container seal to make sure it's in tact, we then open the doors and look for any visual damage (if we find anything wrong, we take picures and contact our customer)
4) We then begin destuffing the bikes onto pallets and we put a light stabilizing wrap around them to ensur they don't fall when being transported to our customized bicycle racking area
5) We then move the bikes over to our bike specific area, being sure to put like bikes in like areas and we scan them into location using our RF guns (it is key to lie them upright on their sides on mesh decking to ensure they don't lean and get concealed damage)
6) Our RF guns populate our Maves Warehouse Management system which allows you to go online to view that your product is indeed at our facilty (you also receive an email confirmation stating that this has occured as well)
7) Once the product is received in our system, we are ready to receive the order that will take your bikes to an independent bike store or a mass retail / sporting goods outlet.
8) The order is entered electronically through EDI or our Netview system or manually through fax / emails.
9) When the order is received at our facility, a Bill of Lading (commonly known as a B.O.L.) is printed showing the location that the bike is residing in and the quantities that need to be picked
10) Your account designated Warehouseman will then go to the designated area where the bike is stored, scan the bike (yet another check to ensure the proper product is picked) and add it to your order
11) Your order is then staged, another QC check is completed and your product is placed in our outbound staging lanes, waiting to be picked up by our approved carriers
12) Once the order is picked up and scanned by the carrier, an order confirmation will be sent to you and depending on which carrier we're using, you may be able to track and trace the product as well
While it may seem like a lot of effort is needed to store your bicycles, it is our experience that by taking the time to do the job right, you will be thrilled with our service! Please call me at 905-274-1234 ext 255 if you'd like to hear more about how we can handle your sporting goods or other consumer packaged goods in our facility!