Internet Order Fufillment
Independent Retail Industry April 9, 2010
Selecting Mckenna Logistics Centres as your E-tail Internet Order Fulfillment Logistics Specialists
Finding a True Partner: Distinguishing McKenna from the Competition
As a team, we have refocused our efforts on developing and optimizing Internet Order Fulfillment. Mckenna has re-defined and customized its E-tail Internet Fulfillment model to promote a customer centric approach to procedures and services providing a competitive edge in logistics. McKenna strives to provide continuity and ingenuity in terms of service and standards: establishing a quality -shipping experience for the customer from beginning to end. Understanding how to ship orders in a timely and accurate manner after receipt of goods for a high-growth, short to medium delivery cycle, intense business environment is our focus and commitment. At best streamlining the process of pick and pack to reduce operational costs but to increase customer demand and satisfaction will happen via the E-tail Internet order fulfillment superhighway.
Measuring up: Key Performance Indicators
At McKenna we strive to perform as high performance logistics experts. Statistically our performance is consistent and can only get better as we gain more experience in E-tail Internet Fulfillment. Our Key Performance Indicators and reporting system are a reflection of our shared success and are analyzed monthly to ensure operational excellence and customer satisfaction. Our top Key Performance Indicators from an E-tail Internet Fulfillment standpoint are as follows:
-99.98% order accuracy
-99.98% on time delivery
-99.9% turn-around time on same day orders
-99.9% fill rate on same day orders
-99.9% damage free shipments
-99.9% correct documentation sent with shipment
The good news is that these Key Performance Indicator statistics are shared with our clients and are available in monthly or quarterly reports! Not to mention that we can develop and customize KPI that have an impact on your business model. From our standpoint-communicating our joint successes is key to a long term relationship in all divisions of logistics.
Conclusion
Clients select Internet fulfillment 3PLs based on 8 factors: Volume, location, TAT (turn around time), communication methods, rates, order entry method, percentage of error, and history and credibility. Please feel free to contact our sales team to find out details about 8 critical factors. The key to Internet Fulfillment is optimizing TAT (turn-around-time) and customer satisfaction. Scoping, researching, testing, and analyzing order fulfillment functions will lead to understanding how to optimize TAT. Presenting the broad picture and implementing solutions at all levels will lead to minimizing order fulfillment cycle times.
Mckenna Logistics Centres continues to offer available space to successfully keep up with your business needs as they expand. Mckenna Logistics Centres continues to adapt to new opportunities in Logistics, re-affirming our position as leaders in this dynamic industry. As we continue to develop strategic partnerships, our promise it to advance your business in Canada and abroad on our E-tail Internet fulfillment super-highway with confidence!
