Tips for Choosing a Logistics Provider

McKenna's Checklist

• Does the service provider understand the language of your industry? 
  Do they ask relevant and important questions about your service requirements?
  
  
• Do they offer firm numbers to measure performance?
  KPIs, Metrics, On-Time statistics, compliance scores, accuracy data
  
  
• Is the service provider overly bureaucratic or alternately short on staff?
  Ensure you get personalized service, but also the full range of services you require. (Depth of staff)
  
  
• Is there a good sense of balance and communication between the warehouse and the office staff at the service provider? Do you have clear access to the people and information you need to keep track of your logistics?
  
  
• Is the team working on your account informed about your contract, regardless of their status in the hierarchy?